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What makes a good manager?

Losing employees is expensive and disruptive to business. Studies have found that the cost of replacing lost talent is 70 to 200 percent of that person's annual salary. Expenses include recruiting, orientation, training, lost productivity, loss of corporate knowledge, and decreased customer satisfaction because of the change. Finding and training the best employees is a major investment!

Managers make a significant contribution to the creation of a satisfactory working environment, so an organisation is best positioned to retain its top talent if it acknowledges that supervisors play a pivotal role in creating job satisfaction. Great managers have the following behaviours that set them apart from others:

  • They select an employee for talent rather than for skills or experience;
  • They set clear expectations and define the right outcomes rather than the right steps;
  • They motivate people, by building on their strengths rather than trying to fix their weaknesses; and
  • As each employee grows, they encourage them to find the right fit for their strengths within the organisation.

What makes a good manager great?

Sometimes it's the seemingly little things that managers do to create a loyal employee. They trust their employees to do their work; they ask, and they listen – this empowers employees to contribute and take ownership.

And despite everything we do in our power to avoid bringing our outside lives into the work place the reality is that we do have personal lives and we have families, children and elderly parents and outside issues can and do affect work performance. Your understanding and genuine interest in their wellbeing will help your team to work harder to please you if they know they are valued and respected members of the team.

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